The new PC-Topp.NET Incidents Page shows an overview of the open (= unresolved) incidents at any of the machines or at any other facility in your plant where there is a regular need for maintenance or service intervention (e.g. the coffee dispenser or the copy machine).

If an incident occurs at a machine (or a service unit) the operator creates a new incident describing what happened and what is wrong. On the Incidents page the technician or service team member in charge can then make a note to this incident about the state of the issue, i.e. what has been done, what remains to be dealt with etc. When the problem is solved the incident is closed by the persons involved.

Each incident belongs to a pre-defined topic and a category. Before you start using the Incidents page you have to create appropriate topics and categories to properly organize your incidents. The topics relate to the machine part involved, the categories describe what kind of problem occurred. Following you find some typical examples:

If used regularly the Incidents page not only supplies a pool of information on current problems to all staff members concerned but over time also creates a searchable knowledge base on incidents for future reference.

The new page can be viewed on http://demo.pctopp.com.