The classical Service Customers program has been replaced by a PC-Topp.NET web page which offers more features than the old program.

If you haven't been using that functionality: Service Customers is a small group of clients who guarantee you a high order volume regularly, and for whom you can reserve capacity on the machines in advance using the program "Capacity Reservations".

Additionally, a new type of customer has been introduced: Flop Ten customers are a kind of client every plant has, clients where everything goes wrong, or clients who are too critical. PC-Topp now allows you to identify them and attach a specific remark to each of them that warns of the special conditions and dangers for that customer. It works in the same way as the Service Customers and you get to it by clicking on the link "Flop Ten Customers" in the Service Customers Toolbox.

To create a new Flop Ten or Service Customers entry, select a name from the automatic dropdown in the Customer Name field. And you can optionally add a message that then appears at orders for that customer.

Flop Ten customers and Service customers are clearly marked throughout PC-Topp: The names of Service customers are displayed in blue, those of Flop Ten customers in red letters (see screenshot). If you move your mouse over a Flop Ten customer name the message for this customer is displayed in a Tooltip.

At the Machine Terminal a warning appears whenever an order for a Flop Ten customer is run: Either the message entered for the customer or - if there is no message - the hint "Flop Ten Customer" is displayed in red letters.

Visit the new pages on http://demo.pctopp.com.